Arjun Basu
1 min readSep 30, 2020

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You should look at what Air Canada did. Sold its loyalty program high (and, when they did it, the loyalty program was worth much more than the airline itself) and then bought it back low (through a threat to cancel the partnership and start their own). It was a brilliant move and allowed the airline to regain the(ir) data without having to build it out from scratch.

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Arjun Basu
Arjun Basu

Written by Arjun Basu

Writer. Complainer. Bourbon. Content/branding strategist. Host The Full Bleed podcast, about the future of magazines. Next novel, The Reeds, out Oct 15, 2024.

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